Webcare Packages
Here are the reasons why you need to maintain your website...
With 90+ million WordPress websites currently powering 42% of the web, hackers are having “fun” trying to take down your site. CWP keeps watch 24/7 & provides security from those hackers and their malware.
Daily/Weekly offsite and secure backups give you the peace of mind that if anything does go wrong, your site can be restored.
WordPress Core, Themes & Plugins need to be updated to maintain overall functionality and security.
Outages happen and servers goes down, but CWP will watch for that and let you know when it happens with 24/7 monitoring.
Having the backup is only part of the equation, restoration of the site is vital. If your plan has it, CWP will restore the site when needed asap.
Though no one likes to admit it, sometimes we make mistakes. Need to see who changed something on the website? We've got you covered.
The Suite
- Core updates
- Theme updates
- Plugin updates
- Site Backup & Restore
- Daily Backup
- Malware & Security Scanning
- 2 jobs/month
- Hosting on CWP Server
The Penthouse
- Core updates
- Theme updates
- Plugin updates
- Site Backup & Restore
- Daily Backup
- Malware & Security Scanning
- 2 jobs/month
- Hosted On Non CWP Server
We are happy to bring back WebCare Packages for all clients. In order to offer this service we do have an onboarding fee. Those fees are:
- Basic Brochure Site: $300-400*
- Ecommerce/LMS/Membership: $750-$1000*
The onboarding includes the first month of service and then depending on where you are hosted will determine which package you will be subscribed to.
*actual fee will be determined upon discovery/discussion.
FAQs
The process normally starts within 24-48 hours after you sign up. Sometimes it may take a bit longer as certain issues can come up with web hosting companies that need to be dealt with. If there is a delay for some reason, we’ll let you know via email or a phone call.
When we update WordPress and plugins, the team also monitors your site to make sure your site does not crash. If we do find an update breaks the site, we will attempt to fix it first. If we are unable to fix it (usually when a plugin is no longer supported in WordPress), we will restore your site before the update and contact you to find the best way to move forward, such as contacting the plugin developer or finding an alternative plugin.
We are here to remove the concern that you may have on the overall maintenance and security of your website. You need to focus on your business, not worry about the technical aspects of how the website works. We remove that concern allowing you to put your focus where you need it to be.
CWP maintenance policy is that “minor” plugin updates are reviewed weekly and “major” are looked at monthly. "Major" items vary based on the site, but generally speaking, it would be major WordPress core updates, learning management, e-commerce, and membership related items.
Having a broken or hacked sites mean lost customers, which means lost income. Having ConciergeWP on your team removes that concern.
ConciergeWP has a ticket submission system, for which you will be given access once your account is setup. All support tasks you submit must be submitted one at a time. Additional information
- You must wait for us to finish the first task before submitting the next task
- Each support task must be a job we can finish in 15-25 minutes or less. If we determine that a task will take longer than that time, we will notify you before beginning work
- If a support task will take us longer than 25 minutes, we may either:
- Complete the task anyway at our discretion; or
- Provide you with a custom quote before beginning work on the task, whereupon you may decide if you want to proceed or not with the task
- Each plan covers only one website/domain. If you need coverage for more than one site, you must purchase a separate plan(s).
Some examples of tasks that are commonly covered under our plans include:
- Changes to CSS
- Installing new plugins and themes
- Adding content for pages or posts
- Troubleshooting
Some examples of tasks that are commonly NOT covered under a plan include:
- Website design
- Graphic design
- SEO Services
- Help with services/products other than WordPress
- Custom theme or plugin development
- Support for third-party themes and plugins
Our team works to keep your site secure. If there is an issue where a hacker gains access or malware is planted on your site, our team will remedy the situation.