Here are the reasons why you need to maintain your website...
With 80+ million WordPress websites currently powering 24% of the web, hackers are having “fun” trying to take down your site. CWP keeps watch 24/7 & provides security from those hackers and their malware.
Daily/Weekly offsite and secure backups give you the peace of mind that if anything does go wrong, your site can be restored.
WordPress Core, Themes & Plugins need to be updated to maintain overall functionality and security.
Outages happen and servers goes down, but CWP will watch for that and let you know when it happens with 24/7 monitoring.
Having the backup is only part of the equation, restoration of the site is vital. If your plan has it, CWP will restore the site when needed asap.
Though no one likes to admit it, sometimes we make mistakes. Need to see who changed something on the website? We've got you covered.
I want to get started right away. How soon will you start providing the service?
The process normally starts within 24 hours after you sign up. Sometimes it may take a bit longer as certain issues can come up with web hosting companies that need to be dealt with. If there is a delay for some reason, we’ll let you know via email or a phone call.
What happens if an update breaks my site?
When we update WordPress and plugins, the team also monitors your site to make sure your site does not crash. If we do find an update breaks the site, we will attempt to fix it first. If we are unable to fix it (usually when a plugin is no longer supported in WordPress), we will restore your site before the update and contact you to find the best way to move forward, such as contacting the plugin developer or finding an alternative plugin.
How does this service make my life easier?
We are here to remove the concern that you may have on the overall maintenance and security of your website. You need to focus on your business, not worry about the technical aspects of how the website works. We remove that concern allowing you to put your focus where you need it to be.
How does this service save or make me money for my business?
Having a broken or hacked sites mean lost customers, which means lost income. Having ConciergeWP on your team removes that concern.
What are “Jobs” & what qualifies as one?
ConciergeWP has a ticket submission system, for which you will be given access once your account is setup. All support tasks you submit must be submitted one at a time. Additional information
You must wait for us to finish the first task before submitting the next task
Each support task must be a job we can finish in 30 minutes or less. If we determine that a task will take longer than 30 minutes, we will notify you before beginning work
If a support task will take us longer than 30 minutes, we may either:
Complete the task anyway at our discretion; or
Provide you with a custom quote before beginning work on the task, whereupon you may decide if you want to proceed or not with the task
Each plan covers only one website/domain. If you need coverage for more than one site, you must purchase separate plan(s).
Some examples of tasks that are commonly covered under our plans include:
Changes to CSS
Installing new plugins and themes
Adding content for pages or posts
Some examples of tasks that are commonly NOT covered under a plan include:
Help with services/products other than WordPress
Custom theme or plugin development
Support for third-party themes and plugins
What if my site is hacked?
Our team works to keep your site secure. If there is an issue where a hacker gains access or malware is planted on your site, our team will remedy the situation.
Can I change plans?
You betcha! You can move between plans at any time in order to meet your current needs. Just visit the website contact form to let us know which plan you’d like to change to.